“Only those who will risk going too far can possibly find out how far they can go.” -T.S. Eliot. And go we did, to the very top on behalf of our client.
If you have locations in the province of Ontario, you, your accounting staff, or even third-party energy management company may not notice new line items on your utility bills, yet it is well worth the time to scrutinize these new costs.
This past spring, we received a notice from an electricity service provider in Ontario stating that they would be adding a new line item to our client’s monthly bill, based on the rate category for our client’s account/meter. The new monthly fee was to be $110.00, which would equate to an additional cost of 2.5% monthly for our client!
We were uncomfortable with this, as we believed that this newly-added charge should not have been automatically assessed against our clients’ account. We began by contacting the utility provider to inquire as to the rationale behind this fee and were informed that the charge was approved through the OEB (Ontario Energy Board) regulated charges.
However, being still uncomfortable and not willing to be deterred by this new obstacle in the path, we decided to submit a grievance with the OEB outlining our reasoning. After review, the OEB sided with us – so again, nothing ventured, nothing gained.
With persistent diligence, we feel we not only saved our client from additional fees but most likely reduced costs for others within the utility’s service area and those customers may not even realize it.
We can review your bills free of charge. Please contact us for more information.